“CUSTOMER SATISFACTION
SURVEY RESULTS”
Our customers say
they use us most because of “HOW WE ARE TO DO BUSINESS
WITH”. The “10” reasons most mentioned
are:
IMMEDIATE
FEEDBACK--- Information right away because ownership
is on site & active in day to day operations.
DELIVERY---
Our delivery statistics over the last 5 years are 99.4% on time.
If you factored in early deliveries we are well over 100%.
FLEXIBILITY---We
operate 24 hours a day & weekends if needed. We are told we
know more ways in how to get a board delivered.
INTEGRITY---We
keep our promises & commitments. We treat all our customers
like we would want to be treated.
MANUFACTURER
DIRECT---Deal directly with our management staff.
ENGINEERING
SUPPORT---While no PCB Manufacturer can guarantee
they will find every design flaw, our customers tell us we ask
about & find more than any other PCB Company. We NEVER
make any changes to your data without your consent.
ACCESS---We
always have someone available to talk with our customers. No automatic
forwarding to a voice mail.
QUALITY---The
most pretty board may be anything but reliable. We test every
board per IPC 356 Netlist Standards. Each board is subject to
“22” inspection procedures including cross sections
& thermal integrity.
PRICING---The
only company who offers this value proposition “
We will give you more boards for what you are paying someone else
or we will give you the same amount of boards for less”
PEOPLE---Have
chosen PCB as their career. All staff is cross trained & incenticized
for optimum performance.
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